Terms & Conditions
Reception
The park is attended during the day, with guest assistance available after hours and managed from a remote reception. For assistance on any matter, please call 1300 68 30 40.
Cancellation Policy
Guests can cancel free of charge up until 7 days of arrival. Guests will be charged 50% of the total price if cancelled within 7 days of arrival.
Arrival and Departure
Check in Time: 2:00 pm
Check Out Time: 10:00 am (Charges may apply after this time).
Deposit / Payment Policy
To finalise your booking we require a credit card number, and authorisation. This will secure your booking. No monies are deducted from your card, until arrival. We do not accept cheques.
Payment Types
Mastercard & Visa Card
No Party Policy
We have a strict “No Party Policy” to ensure all our guests have a pleasant stay with us. The management reserve the right to refuse accommodation at their discretion we also reserve the right to have you removed from the premises with no refunds.
Pets
This is a pet friendly caravan park.
Smoking in rooms
Rooms are strictly non-smoking.
We reserve the right to charge a $500 fee for extra cleaning.
This includes cleaning, dry cleaning, airing out the room, carpet cleaning and 1 or 2 nights of non selling the room.
Security of your personal information
Any personal information that we collect about customers including email addresses will be kept in our database. We will take reasonable steps to ensure that the personal information we hold is protected against misuse, disclosure and unauthorised access, including restricting access of personal information only to employees who require it in order to fulfill our obligations to you.
We will not disclose any personal information to third parties outside our company or our direct contractors, without your written authority (except to the individual to whom the personal information relates) unless we are required by law or it is otherwise necessary.
In addition, we will comply with all legislation, principles, industry codes and policies by which we are bound (including without limitation the Privacy act 1988)